Privacy Policy – FossaMedia*

At FossaMedia*, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have under the General Data Protection Regulation (GDPR).

1. Who We Are

FossaMedia* is a global print shop with an online store.
For any questions about this Privacy Policy, please contact us at:
Email: studio@fossamedia.nl

2. What Data We Collect

When you use our webshop, we may collect the following personal data:

  • Name – for processing and shipping your orders.
  • Email address – for order confirmations, customer support, and service-related updates.
  • Cookies – to ensure our website functions properly and to improve your experience.
  • Account information – when you create a customer account, we store your order history and related data.

3. Why We Collect Your Data

We use your data for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and communicate about your order.
  • To improve our website and services through analytics.
  • To maintain customer accounts and order history.
  • To comply with legal obligations.

4. Customer Accounts

When you create an account on our webshop, your past orders are stored and linked to your account.
This allows you to view your order history at any time, and it helps us assist you more effectively.
Please note: Your order history is also accessible to our staff for support and administrative purposes.

5. Cookies

We use cookies to:

  • Maintain core functionality of the webshop.
  • Improve your browsing experience.
  • Analyze usage of our site through analytics tools.

You can manage or disable cookies through your browser settings. Note that some website features may not work properly without cookies.

6. External Services

We use the following third-party services:

  • Google Analytics – to collect statistical information about website traffic and usage.
  • Monster Insights – as a plugin for easier integration with Google Analytics.
  • Mollie – as our main payment provider to securely process online transactions.

These services may collect IP addresses and use cookies. Where applicable, we have entered into data processing agreements and enabled anonymization features to protect your privacy.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access – to request information about the data we hold on you.
  • Right to rectification – to correct incorrect or incomplete data.
  • Right to erasure – to request deletion of your personal data.
  • Right to object – to object to certain processing activities.
  • Right to data portability – to receive your data in a structured, commonly used format.

To exercise these rights, please contact us via the email listed above.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. The latest version will always be available on our website.