Frequently asked questions

Files

Which programs are the best to use?

Every program that can create a PDF file works at Fossa Media*. Read below for the specifications. The graphic programs of Adobe are very useful for that. We work with Adobe InDesign, Adobe Illustrator, and Adobe Photoshop ourselves.

How do I export a PDF file?

How you export a PDF depends on the program that you are using. For the Adobe programs follow the next couple of steps to export the right PDF file.

Photoshop: File, Save as, adobe PDF, Save, select ‘ PDF/X-1a(2001)’, pdf version 1.3

InDesign: Save, export, adobe PDF (print), save, select ‘ PDF/X-1a(2001) standard’, check ‘pages’ (and with leaflets spreads), look at ‘marking and bleed’ that ‘use bleed of document’ is turned on.

Illustrator: File, save as, adobe pdf, save, select ‘ PDF/X-1a(2001)’, pdf version 1.3, look at ‘markings and bleed’ that ‘use bleed of document’ is turned on.

How do I make a PDF file in Powerpoint, Word or Excel?

Do you want to convert a file to a PDF file but you don't have access to Adobe's programs? No Problem! Go to save, export settings. select PDF. Then your Office program creates a PDF for you in the selected folder.

I don't have acces to Adobe Creative Cloud, what now?

You don't have Adobe Creative Cloud? No, problem there are more then enough programs online to get your design ready to print. The most important thing is that you save your file as a .pdf in the correct format.

It is also possible to export your design to a PDF in Word. Use the PDF template to ensure the correct dimensions. Create your design within these margins and save it by doing the following: File, Save as, PDF.

Orders

Where is my order?

If you placed an order you can find these in your shopping cart. In the upper right corner there is an icon for your shopping cart. When you sign up you will get a confirmation email about your order. You didn't receive an email? Please get in contact with us.

What does Fossa Media* check?

Every day our customer service team check the orders. If the files don't fulfill our standards for printing, we will get in contact with you. However, we only provide advice. It is your choice to do something with our advice. If there is a small change needed to your file but you don't have time for it, we can change it too. The check consists of: use of CMYK colors, presence of bleed and text margin, file format, and image resolution.

How much does an order cost?

The prices of our products depend on your choices. If you make a selection in the order process, you can save them in your shopping cart. You can do this as much as you like. This way, you can compare the different prices.

Can I request a quote?

U can request a quote or get in contact with us by sending an email to: studio@fossamedia.nl. We will get on it right away and get back to you as soon as possible.



Can I change my order?

If you haven't paid yet, you can still change everything. Go to your own account and click 'Change order'.

Can I cancel my order?

If you haven't paid for the order you can change everything. Go to your own account and click on the order that you want to cancel, after that click 'delete'.

Can I order a different amount?

Bigger amounts can be requested. You can request a quote or send a mail to studio@fossamedia.nl. Different amounts (such as 51 pieces) are unfortunately not possible. We work with fixed amounts.